The client was looking to transform their existing legacy CMMS system into a more modern, efficient, and user-friendly platform. While they were open to change, they lacked clarity on what the transformation would look like. The Functional team proposed SAP Fiori as the new solution framework, but the client was unfamiliar with its capabilities, leading to hesitation and confusion.
To address this, our UX team conducted a separate demo session to showcase the SAP Fiori platform using modal applications. We walked the stakeholders through the default Fiori functionalities and limitations. This helped them visualize how their complex ECM processes could translate into a streamlined, modern interface.
We then presented our design proposal that showed how we could bridge client-specific requirements with SAP's inherent limitations. Many UI features and customizations requested were not readily available in SAP. Our UX team carefully mapped each client requirement to the closest feasible SAP function, finding a middle ground that respected both user needs and platform constraints.