ENGINEERING CHANGE MANAGEMENT
ENGINEERING CHANGE MANAGEMENT
ENGINEERING CHANGE MANAGEMENT
UX goes beyond creating beautiful screens. It's about facilitating meaningful interactions, minimizing friction, and enabling business transformation.
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Service Name
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This is the space to introduce the Services section. Briefly describe the types of services offered and highlight any special benefits or features.
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2
This is the space to introduce the Services section. Briefly describe the types of services offered and highlight any special benefits or features.
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INITIAL BRIEF
INITIAL BRIEF
INITIAL BRIEF
The client was looking to transform their existing legacy CMMS system into a more modern, efficient, and user-friendly platform. While they were open to change, they lacked clarity on what the transformation would look like. The Functional team proposed SAP Fiori as the new solution framework, but the client was unfamiliar with its capabilities, leading to hesitation and confusion.
To address this, our UX team conducted a separate demo session to showcase the SAP Fiori platform using modal applications. We walked the stakeholders through the default Fiori functionalities and limitations. This helped them visualize how their complex ECM processes could translate into a streamlined, modern interface.
We then presented our design proposal that showed how we could bridge client-specific requirements with SAP's inherent limitations. Many UI features and customizations requested were not readily available in SAP. Our UX team carefully mapped each client requirement to the closest feasible SAP function, finding a middle ground that respected both user needs and platform constraints.
Initial Brief
BRIDGING THE GAP
BRIDGING THE GAP
Once the UX team joined the project, we acted as the bridge between the functional team and client stakeholders, translating technical requirements into intuitive, human-centered screen designs.
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Onsite Workshop (4 Days): Conducted at client location with cross-functional participants.
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Activities: User interviews with PPM Analysts, stakeholder shadowing, flow walkthroughs.
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Outcome: Deep understanding of user journey, current blockers, mental models, and backend challenges.
Discovery Phase
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Identified 3 primary modules: Notices, S4P Timing, and ECN Timing.
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Re-prioritized and grouped primary vs. secondary information.
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Proposed a linear task flow using consistent page layouts and SAP component guidelines.
Synthesis & Flow Restructuring
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Design process
Ideation & Wireframing
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Used SAP Figma UI Kit for quick alignment with SAP platform.
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Created screens with clear navigation and progressive disclosure for complex data.
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Used modals and hyperlinks for secondary data (e.g., supplier, production info).
Collaboration
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Daily standups with Functional and Technical teams.
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Aligned on feasibility, component logic, and backend requirements.
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Advocated for keyboard accessibility based on user needs.
Iterative Design & Feedback
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Version 1 shared across stakeholders, analysts, plant engineers.
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Iterated based on feedback and insights from actual tasks.
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By version 3, all teams were aligned and approved design for development.
Documentation & Development Handoff
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Delivered annotated designs, interaction notes, and edge-case flows.
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Conducted detailed KT (Knowledge Transfer) session for SAP development team.
Final Design
Notices
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S4P Timing
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ECN Timing
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UX Improvements & Value Delivered
Reduced Clicks
Combined screens and minimized context switching to shorten task time.
Consistent Layouts
Unified structure across modules improved readability and user orientation.
Task Clarity
Visual flow clarified what users needed to do next, reducing cognitive load.
Keyboard Navigation
Proposed a feasible shortcut mechanism within SAP, improving accessibility.
User Confidence
Analysts found the new UI intuitive, speeding up onboarding of new users.
Stakeholder Alignment
Visual prototypes helped unlock functional and technical discussions that had earlier stalled.
This is the space to introduce the Services section. Briefly describe the types of services offered and highlight any special benefits or features.
Service Name
1
This is the space to introduce the Services section. Briefly describe the types of services offered and highlight any special benefits or features.
Service Name
2
This is the space to introduce the Services section. Briefly describe the types of services offered and highlight any special benefits or features.
Service Name
2
Conclusion
This project demonstrated how UX can turn abstract, complex business flows into streamlined, usable products. By anchoring our design process in user empathy, business goals, and platform limitations, we untangled a highly technical ECM process into an intuitive SAP Fiori application.
Our role extended far beyond design—we catalyzed clarity, ensured collaboration, and upheld the UX responsibility till the product moved into development with a clear, documented handoff.